Shipping policy
Shipping time and cost:
| Destination | Shipping cost | Shipping time | Shipping method |
|---|---|---|---|
| Spain (Peninsula) | Home delivery: €4 - FREE from €39.90 Seur Point: FREE |
24/48 working hours | SEUR |
| Balearic Islands | €4 - FREE from €39.90 | 48/72 working hours | SEUR |
| Canary Islands* | €4 - FREE from €39.90 | 5-10 working days* (customs time not included) | UPS |
| Continental Portugal | €4 - FREE from €39.90 | 48/72 working hours | SEUR |
| Madeira and Azores | €70 | 10 days | ENVIALIA |
| France | €10 - FREE from €39.90 | 3-5 working days | Colis Privé |
- Shipping time to the Canary Islands may be longer if the shipment is subject to customs inspection.
- For the Minor Islands, delivery time increases by 24h.
- For remote destinations, delivery times may be longer than usual.
- During special promotional periods, carriers may deposit packages at the nearest pickup point to avoid delays.
MTNG EUROPE EXPERIENCE, SLU. will not assume any amount arising from incorrect or wrongly entered addresses.
If there is an error in the data provided by the customer, the order will be returned and the price refunded minus any costs incurred. The customer will need to place a new order.
- Orders are prepared and shipped Monday to Friday from our facilities in Madrid on working days.
- Orders are dispatched the same day for purchases made before 15:00 on working days. Orders placed after 15:00, on weekends or holidays will be processed the next working day.
- During sale or promotional periods, delivery times may be longer than usual.
- We do not guarantee deliveries at specific times.
- If delivery is not possible, the carrier will make a new attempt. If the second attempt also fails, the carrier will leave a notification and the customer must contact the agency.
- If you have changed your mind, please refuse the package. We will refund once we receive it at our warehouses.
How can I know if my package has been shipped?
- You can track your order from your account. Once the package leaves our warehouse, you will have access to the tracking number.
- The carrier may send you an email or SMS when your package is out for delivery.
- For orders going to the Canary Islands, please contact our customer service team.
What happens if I am not home at delivery?
You have a maximum of ten (10) days before the package is returned to origin.
Do you ship to Ceuta or Melilla?
We are very sorry. At the moment, we do not ship to Ceuta or Melilla.
Do you ship to Portugal?
Yes, we ship to Portugal. Additional costs may be incurred due to causes beyond our control.
Do you ship to the Canary Islands?
Yes, we ship to the Canary Islands. Shipments are subject to specific conditions:
Value Added Tax
Deliveries to the Canary Islands are subject to VAT but exempt pursuant to article 21 of Law 37/1992.
Canary Islands General Indirect Tax (IGIC).
Imports with a total value not exceeding €150 are exempt from IGIC under certain conditions. Imports exceeding €150 must present a customs declaration.