Privacy policy

Privacy - Extended information

The Privacy Policy forms part of the General Conditions governing this Website.

Who is responsible for processing your data?

MTNG EUROPE EXPERIENCE, SLU.
Address: Calle Severo Ochoa nº36, 03203 Elche.
CIF: B53057915
Tel.: +34 96 663 24 74, ext. 197
Email: protecciondedatos@mtngexperience.com

You can contact us by any means. We reserve the right to modify or adapt this Privacy Policy at any time.

What data do we collect through the Website?

We may process your IP address, operating system, browser used, and visit duration anonymously.

If you provide data via the contact form, you identify yourself so we can contact you if necessary. The collection and automated processing of personal data is generally intended to:

  • Answer your queries, requests or petitions.
  • Manage the requested service, answer your request, or process your petition.
  • Provide electronic information regarding your request.
  • Provide commercial or event information electronically, provided express authorisation exists.
  • Carry out analyses and improvements on the Website, our products and services.
  • Improve our commercial strategy.

What data do we use with WhatsApp Business Chat?

  • Information about our products.
  • Answer queries.
  • Purchase management.
  • Receive commercial information if you give us your consent.
  • Resolve incidents.
  • The legal basis is acceptance of the chat conversation. Using WhatsApp Business implies an international data transfer.

What data do we collect from telephone calls?

At Mariamare we may record and/or transcribe calls to our customer service to ensure quality, improve processes, address complaints, and comply with legal obligations. Recordings will be kept for a maximum of 6 months and will not be passed to third parties except by legal obligation.

What data do we collect via the Newsletter?

On the Website, you can subscribe to the Newsletter by providing an email address. We will store only your email and send you periodic emails until you unsubscribe. You will always have the option to unsubscribe.

What data do we use as a customer?

  • Budget preparation and follow-up through communications.
  • Electronic information regarding your request.
  • Commercial or event information, with express authorisation.
  • Managing administrative, communications and logistics services.
  • Billing and tax declarations.
  • Carrying out transactions.
  • Control and collection management.

What data do we use as a supplier?

  • Electronic information regarding your request.
  • Managing administrative, communications and logistics services.
  • Billing and transactions.
  • The legal basis is acceptance of a contractual relationship or your consent.

What data do we use from social networks?

SOCIAL MEDIA PRIVACY POLICY

MTNG EUROPE EXPERIENCE, SLU. has created profiles on Facebook, Twitter and Instagram to inform users about our brands and products. By joining our page, you give us consent to process the personal data published on your profile.

Links to social media privacy policies:
Facebook: http://www.facebook.com/policy.php
Instagram: https://help.instagram.com/155833707900388
Twitter: http://twitter.com/privacy
Linkedin: http://www.linkedin.com/legal/privacy-policy
Pinterest: https://about.pinterest.com/en/privacy-policy
Google: http://www.google.com/intl/en/policies/privacy/

What data do we use from your CV?

  • Organising selection processes for hiring employees.
  • Inviting you to job interviews and evaluating your application.
  • With your consent, sharing with partner companies.
  • CVs will be securely destroyed two years after receipt.

What data do we collect via the Ethics Channel?

If you identify yourself, we may collect: name, surname, email, phone and personal data of third parties mentioned in the communication. Data will be retained for the strictly necessary period. After six (6) months, the data provided will be anonymised.

Do we include personal data of third parties?

No, as a general rule we only process data provided by their owners.

What about data of minors?

We do not process data of persons under 14 years of age.

Will we make communications by electronic means?

Only to manage your request or, if authorised, for commercial communications.

What security measures do we apply?

We have adopted an optimal level of protection of Personal Data and installed all available technical means to prevent loss, misuse, alteration, unauthorised access and theft.

To which recipients will your data be communicated?

  • Your data will not be passed to third parties, except by legal obligation.
  • In case of purchase or payment through an external platform, your data will be processed in that environment.
  • The web development and maintenance or hosting company will have access under a services contract.

What rights do you have?

  • To know if we are processing your data.
  • To access your personal data.
  • To request rectification of inaccurate data.
  • To request deletion of unnecessary data.
  • To request limitation of processing.
  • Portability of your data.
  • To file a complaint with the Spanish Data Protection Agency.
  • To revoke consent at any time.

To exercise your rights: MTNG EUROPE EXPERIENCE, SLU. C/ Severo Ochoa, 36, 03203, Elche (Alicante) or protecciondedatos@mtngexperience.com

How long does it take us to respond to the exercise of rights?

A maximum of one month from your request, and two months if the matter is very complex.

Do we use cookies?

If we use cookies other than necessary ones, you can consult the cookies policy via the corresponding link from our website.

How long will we keep your personal data?

Personal data will be kept as long as you remain linked to us. Once you disconnect, data will be kept for the legally established periods.