Refund policy
Whenever you make a purchase on www.mariamare.com, you have a legal right of withdrawal allowing you to withdraw from the purchase contract without giving any reason within 14 calendar days from the day you received the product.
In addition to the right of withdrawal mentioned above, Mariamare's returns policy allows you to return products if you are not satisfied with your purchase within thirty (30) days from the date of receipt of the product.
General Conditions for Exchanges and Returns
To proceed with an exchange or return, the following requirements must be met:
- It must be within thirty (30) calendar days from receipt of the product at the buyer's address.
- For hygiene reasons, the product must not have been used and must be returned in the same condition as received.
- You must include the label on the outside of your shipment, which you will find once the request is generated in the My Exchanges and Returns section.
Exchange Policy
We offer the first exchange free of charge, valid only in mainland Spain. For orders from the Balearic Islands, Canary Islands, Portugal and France, the Exchange service is not available. In these cases, you must process a return and place a new order.
Exchanges can only be made for the same model in any available size.
If we do not have stock or you wish to exchange for another model, contact us via this form. Exchanges for other models are possible as long as they are the same original (non-sale) price or lower. Exchanges are subject to stock availability.
How can I manage an exchange?
1. Go to www.mariamare.com and find your order in the Check Order or Return section.
2. Enter the order number and the email address you used for the purchase.
3. The system will find your order and "exchange the order" will appear at the bottom.
4. The order must be in "delivered" status to manage the exchange.
5. Check the items you wish to exchange, select a reason and write a brief comment.
6. Click the "Make Exchange" button. You will see the message "Exchange completed!"
7. A few minutes later, you will receive an email with instructions. Remember to check your spam folder.
8. Include the label on the outside of your shipment (available in My Exchanges and Returns).
9. We will send a courier to deliver your new item and collect the one you no longer want.
How to manage a return?
1. Go to www.mariamare.com and find your order in the Check Order or Return section.
2. Enter the order number and the email address you used for the purchase.
3. The system will find your order and "return the order" will appear at the bottom.
4. The order must be in "delivered" status to manage the return.
5. Check the items you wish to return, select a reason and write a brief comment.
6. Click the "Make Return" button. You will see the message "Return completed!"
7. A few minutes later, you will receive an email with instructions.
8. In that email, click "click here" to arrange collection via the carrier's website.
9. Include the label on the outside of your shipment.
10. Once we receive the package at our facilities, we will process the corresponding refund.
How to manage a return from the Canary Islands?
Contact our customer service team via this form and we will contact you to manage the return.
How to manage a return from Madeira or the Azores?
Follow steps 1 to 6 of the standard return process. Prepare your package with the label from My Exchanges and Returns. Go to the carrier of your choice and send the package to the address on the label. Once received, we will process the refund.
What are the return costs?
| Origin | Shipping Cost | Shipping Method |
|---|---|---|
| Spain (mainland) | €4. Will be deducted from the final refund amount. | SEUR |
| Balearic Islands | €4. Will be deducted from the final refund amount. | SEUR |
| Canary Islands* | €9. Will be deducted from the final refund amount. | UPS |
| Portugal | €4. Will be deducted from the final refund amount. | SEUR |
| Madeira and Azores | Customer's responsibility | Selected by customer |
* Return costs must be supplemented with any applicable customs charges.
How and when will I receive my refund?
Upon receiving your order, the returned items will be verified and the refund processed. You will receive the amount via the same payment method used in your purchase within an estimated 7–15 days, depending on your bank.
Is something wrong with what arrived?
If you received something different in your order or the item is defective, contact us via this form indicating your order number.
Right of Withdrawal
Whenever you make a purchase on www.mariamare.com, you have a legal right of withdrawal.
Information on Exercising the Right of Withdrawal
You have the right to withdraw from this purchase contract without justification within 14 calendar days. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, takes physical possession of the purchased products.
Products must be returned or delivered no later than 14 days from the date you communicate your decision to withdraw.
Withdrawal Form
By means of this notice, I declare that I withdraw from our purchase contract with order number ____ for the product _____ delivered to address _____________ in the name of consumer Mr./Ms. __________ on date ________
Signature and withdrawal date
Refund
In the event of your withdrawal, we will refund the payments you have made, deducting the return shipping costs, within 14 days from the date we were informed of your decision.
- The refund will be made using the same payment method you used for the initial transaction.
- We may withhold the refund until we have received the products and verified they are in the same condition.
Applicable Law
Spanish law shall apply to these Terms and Conditions. Any conflict arising from this website shall be subject to Spanish law and courts.