SECO SILVER

Shipping conditions

Shipping time and cost:

*Shipping time for orders delivered to the Canary Islands may be longer if the shipment is subject to customs inspection.

*For deliveries to the Minor Islands (Fuerteventura, La Palma, La Gomera, El Hierro and Lanzarote), delivery time increases by 24h.

*For remote or sparsely populated destinations, delivery times may be longer than usual.

*During special promotional periods or on key dates, carriers may deposit packages at the nearest pickup point to the indicated address to avoid delays.

MTNG EUROPE EXPERIENCE, SLU. will not assume any amount arising from incorrect or wrongly entered addresses (both billing and shipping addresses).

If there is any error in the data provided by the customer, the order will be returned to origin and the price of the product paid by the customer will be refunded, minus any costs incurred. The customer will need to place a new order to receive the product.

Orders are prepared and shipped Monday to Friday from our facilities in Madrid, provided it is a working day.

Orders are prepared and dispatched from our warehouse on the same day for purchases made Monday to Friday (working days) before 15:00. Orders placed after 15:00, during weekends or on public holidays, will be processed on the next working day.

For example, if you placed your order on Friday afternoon/evening, it will not be prepared until the next working day.

During sale periods or special promotions, as well as on key dates, delivery times may be longer than usual.

During sale periods or special promotions, as well as on key dates, carriers may deposit packages at the nearest pickup point to the indicated address to avoid delays.

We do not guarantee deliveries at specific times. If the buyer indicates a specific delivery date, it will be understood as indicative.

If delivery is not possible, the carrier will make a new attempt. If delivery is also not possible on the second attempt, the carrier will leave a notification and the customer must contact the agency to arrange a new delivery date or collection at the nearest office.

Additionally, if when the courier arrives at your home you have changed your mind about your purchase, please refuse the package and do not sign the delivery acceptance. In this case, we will proceed to refund the amount using the same payment method, once we receive it at our warehouses.

How can I know if my package has already been shipped?

You can track your order by accessing your account. Once the package leaves our warehouse, you will have access to the tracking number of your order.

Sometimes, depending on the destination carrier, the carrier will send you an email or SMS when your package is out for delivery. If you receive it and will not be home that day, you can contact them to arrange a new delivery date or collection at the nearest office.

If your order is going to the Canary Islands, you will need to contact our customer service team via this form. They will give you all the information about the status of your order.

What happens if I am not home at the time of delivery?

You have a maximum of ten (10) days before the package is returned to origin. So, if after our usual delivery period you have not received your package, please contact the carrier to arrange a new delivery date or collection at the nearest office.

Do you ship to Ceuta or Melilla?

We are very sorry. At the moment, we do not ship to Ceuta or Melilla.

Do you ship to Portugal?

Yes, we ship to Portugal. Shipping costs are shown in the initial table by destination, although we inform you that additional shipping costs may be incurred due to causes beyond our control, in which case you will be informed by the corresponding carrier.

Do you ship to the Canary Islands?

Yes, we ship to the Canary Islands. Shipping costs are shown in the initial table. We inform you that shipments to the Canary Islands are subject to specific conditions:

Value Added Tax
In accordance with article 21 of Law 37/1992 of 28 December on Value Added Tax, deliveries of goods exported outside the Community are exempt; therefore, deliveries to the Canary Islands are subject to VAT but exempt.

Canary Islands General Indirect Tax (IGIC).
In the Canary Islands, an import of goods occurs for the purposes of the Canary Islands General Indirect Tax (IGIC), for which the taxpayer is the recipient of the imported goods. Imports with a total value not exceeding €150 are exempt from IGIC, provided certain conditions are met. Imports exceeding €150 in total value are not exempt from IGIC and must present the corresponding customs declaration.